Pages 5, 6, 56 & 58
Scenes from the Show Floor
Pages 8-14, 42-50
Industry News & New Products
Page 16
The Human Animal Bond
Research Initiative
Page 18
The Bird Enjoyment & Advantage Koalition
Page 20
Building a Better Staff with
Pet Store Pro
Page 24
A Call to Action from PIJAC
Page 26
Sales Made Simple
Page 28
Smarter Shelf Space Allocations
Page 32
How to Launch & Sustain
Your Pet Business
Page 34-40
Orlando Attractions & Nightlife
NEWS AND INFORMATION FROM THE GLOBAL PET EXPO FLOOR AND CONFERENCE SEMINARS ORLANDO, FLORIDA FRIDAY MARCH 18, 2016
3DAY SHOW DAILY
Best Overall Single-Store Retailer
All Pets Considered – Greensboro, N.C.
Best Overall Multi-Unit Retailer ( 2-10 Stores)
TailsSpin – Savannah, Ga.
Best Overall Multi-Unit Retailer ( 10+ Stores)
Natural Pawz – Houston, Texas
Best Live Animal Retailer
Pet Express – Boston, Mass.
Multiservice Excellence
Woof Gang Bakery - Orlando, Fla.
Merchandising Excellence
Gorge Dog – Hood River, Ore.
Marketing Excellence
Brookside Barkery & Bath – Kansas City, Mo.
Store Design Excellence
Healthy Pet Products – Pittsburgh, Pa.
Community Service Excellence
Pet Things – Douglasville, Ga.
Customer Service Excellence
Blackbird’s Bowl – St. Morris, Ill.
At the awards ceremony, Natural Pawz owners
Biff Picone and Nadine Joli-Coeur were ecstatic
about having their chain—which operates 19 stores
in Houston and Austin, Texas—recognized as one
A Display of Excellence
Pet Business, Coastal Pet Products and the organizers of Global Pet Expo honored 10
outstanding pet specialty retailers at Thursday’s Retailer Excellence Awards presentation.
BY MARK KALAYGIAN
THE MOST TRUSTED NAME IN THE PET INDUSTRY
*Clinically proven to reduce tension and conflict between cats. Data on file. Feliway and Adaptil are registered trademarks of Ceva Santé Animale S. A. Comfort Zone and Comfort Zone with design are registered trademarks of Farnam Companies, Inc. © 2015 Farnam Companies, Inc. 15-10466
®
Hartz is promoting its line of
Delectables cat products. The
company has released 21 SKUs in
dry, wet and juicy assortments over
the last year and plans to launch
three SKUs of chowder in the late spring. In the fourth quarter,
the company plans to add two SKUs in a squeeze-up variety. “This
product has a more intense flavor for the animal,” says a company
executive. “Right now, we cannot keep up with the growth. We are
very excited with this product.”
All Pets Considered, TailsSpin and Natural Pawz took the top hon- ors at the fifth-annual Retailer Excellence Awards presentation, sponsored by Coastal Pet Products. The awards ceremony was part of Thursday’s Pet Industry Breakfast and was hosted by Pet Busi-
ness magazine and the organizers of Global Pet Expo.
“The retailers do the heavy lifting and we want to support them,” says Kim
Stout, COO of Coastal. “We do not think they get enough acknowledgement.
Sponsoring these awards is our way of recognizing those retailers who are
best in class. We are proud to be involved.”
The Retailer Excellence Awards are presented to outstanding independent
pet specialty retailers in a variety of categories, including:
continued on page 54
DELECTABLE DELIGHTS
The Retailer Excellence Award winners gather for a post-ceremony group photo at the Industry Breakfast yesterday.
